A Blockcerts Wallet can store a recipient’s credentials on their smartphone (iOS or Android). If a phone is lost, stolen or simply replaced, a new Blockcerts Wallet can be added to the new device by following the steps below.
While there is no “account,” the Blockcerts Wallet is controlled by a private passphrase. The passphrase is a series of words generated during the initial account setup and can be found by tapping the Settings icon (a gear) at the top right corner.
Recipients with a Saved Passphrase:
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Confirm the Blockcerts Wallet app is downloaded to your new device.
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Enter the saved passphrase when prompted.
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Recipients can re-import credentials by tapping the Settings icon in the top right corner and tapping “Add Credential.”
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Select “Import from URL” if the recipient has the unique URL of the credential.
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Select “Import from File” if the recipient has the JSON file from the original email.
Recipients without a Saved Passphrase:
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The recipient will need a new invitation from your institution. Ask the recipient to confirm that they have completed the steps above before requesting an additional invitation.
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Once the invitation is delivered via email, instruct the recipient to use his or her device to open their email with their new mobile phone.
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After locating the Blockcerts invitation email, the recipient can tap the link in the email to add your institution as an issuer.
Sidenote: A Blockcerts Wallet is protected by the phone’s security settings (passcode or biometrics). So, even if a phone is lost, it is unlikely that it can be accessed. Further, since credentials are configured with a recipient’s details, they would be difficult to use by a person with different information. If this is a concern, recipients may contact the issuing organization and request the credentials be revoked and reissued to the new Blockcerts Wallet.