# Unable to install cert-issuer

**URL:** <https://community.blockcerts.org/t/unable-to-install-cert-issuer/2598>\
**Category:** Technical\
**Created:** [August 25, 2020, 9:02am UTC](https://community.blockcerts.org/t/unable-to-install-cert-issuer/2598 "2020-08-25T09:02:59Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mocha](https://avatars.discourse-cdn.com/v4/letter/m/b3f665/32.png) [@mocha](https://community.blockcerts.org/u/mocha)\
**Post date:** [August 25, 2020, 9:02am UTC](https://community.blockcerts.org/t/unable-to-install-cert-issuer/2598/1 "2020-08-25T09:02:59Z")

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Can anyone tell me how to solve this issue?

 ![image](https://us1.discourse-cdn.com/flex016/uploads/blockcerts/original/1X/fb1720b41e0ceb127d4870a3d16749fef8386662.png)

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<div class="post-metadata">

**Author:** ![Hugo](https://sea2.discourse-cdn.com/flex016/user_avatar/community.blockcerts.org/hugo/32/449_2.png) [@Hugo](https://community.blockcerts.org/u/Hugo)\
**Post date:** [August 28, 2020, 11:04pm UTC](https://community.blockcerts.org/t/unable-to-install-cert-issuer/2598/2 "2020-08-28T23:04:06Z")

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Looks like an encoding issue.

I think you are running Python 3 code using python 2.

Otherwise maybe this can help: [https://stackoverflow.com/questions/9233027/unicodedecodeerror-charmap-codec-cant-decode-byte-x-in-position-y-character](https://stackoverflow.com/questions/9233027/unicodedecodeerror-charmap-codec-cant-decode-byte-x-in-position-y-character)