# Android app issue adding credential

**URL:** https://community.blockcerts.org/t/android-app-issue-adding-credential/3912
**Category:** Support
**Created:** [August 28, 2025, 5:34am UTC](https://community.blockcerts.org/t/android-app-issue-adding-credential/3912 "2025-08-28T05:34:31Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![Dan](https://avatars.discourse-cdn.com/v4/letter/d/eada6e/32.png) [@Dan](https://community.blockcerts.org/u/Dan)
#### Post date: [August 28, 2025, 5:34am UTC](https://community.blockcerts.org/t/android-app-issue-adding-credential/3912/1 "2025-08-28T05:34:31Z")

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Hi everyone.

I got a new phone from ios to android. I got the app downloaded and i shared the file. I went to add credential and imported it. Then the credential showed up but after i clicked the back arrow it wasnt there. I tried closing and opening and reinstalling. I can add the credential every time but sone reason it just goes away. Please if anyone can help this credential is my uni degree.

Thanks a lot

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### Author: ![lemoustachiste](https://avatars.discourse-cdn.com/v4/letter/l/7c8e57/32.png) [@lemoustachiste](https://community.blockcerts.org/u/lemoustachiste)
#### Post date: [September 29, 2025, 6:14am UTC](https://community.blockcerts.org/t/android-app-issue-adding-credential/3912/2 "2025-09-29T06:14:24Z")

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Hi Dan,

Thanks for reporting the issue, there must be a bug in the storage system. Could you answer the following questions:

- do you import by URL or by selecting the file from your phone’s file system?
- does the credential verify when you are able to see it?
- which version of Android are you using?

Sorry I didn’t get a notification of your issue and only see it now.

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### Author: ![Dan](https://avatars.discourse-cdn.com/v4/letter/d/eada6e/32.png) [@Dan](https://community.blockcerts.org/u/Dan)
#### Post date: [October 24, 2025, 1:55pm UTC](https://community.blockcerts.org/t/android-app-issue-adding-credential/3912/3 "2025-10-24T13:55:18Z")

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Hi,

I import using the file. I downloaded it on my old phone and sent it to my new phone.

When I add the credential, none of the buttons at the bottom are responsive. Share or verify does not work.

I am using the latest new version. Android 16 and One UI 8.0.

I also had another issue I wanted to discuss privately. It is regarding some issues I faced when trying to troubleshoot with someone from the support team.

Thanks